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Welcome to the Fountain of Being Website ("Site"). This Terms of Use Agreement ("Agreement") sets forth the Agreement between Fountain of Being, ("we", "us", or "our") and each user ("user", "your" or "you") governing the use by you of this Site, Please read this Agreement before using this Site.
By using this Site, you agree to be bound by the terms of use contained in this Agreement. By accessing this Site you agree that you have read, understand and agree to be bound by the terms of this Agreement and to comply with all applicable laws and regulations.
If you do not agree to the terms and use of this agreement, do not access or otherwise use this site.

When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.

Your Order remains valid as an offer until it is dispacthed from us, or when we receive a notice from you revoking your Order.

We may in our discretion refuse to accept an Order from you for any reason, including unavailability of supplies or by breaching our terms and conditions.

We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. The total price of your order is not final untill your order has been reviewed by us and dispatched. If the price for the Order is incorrect, we will contact you and ask you to confirm that you wish to proceed at the amended price or choose to cancel your order for a full refund.

You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.


We work hard to dispatch all orders within 48 hours of your payment being received. Though under certain circumstances this may be longer due to delays with suppliers or other circumstances.

We shall aim to let you know if we expect that there will be a delay on the dispatch of your order, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Fountain of being has no control over delays within the Australia Post Network.

You may grant us an ‘authority to leave’ when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door, at the reception / concierge’s desk or where requested by you - without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

Unless otherwise specified, all risk in the Product shall pass to you upon delivery. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re- delivery or collection from the carrier.

If your order is returned to us due to a wrong address, refusal to accept the order or because no one was there to accept delivery of your order, we will refund you as follows: 

•  You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee).
•  We will also subtract any other outside charges Fountain of Being has incurred during shipping, such as warehousing fees, return postage fees, etc.



 Fountain of Being will gladly refund or exchange purchased items under the following conditions:

1.  All goods must be returned within 14 days of receipt.
2.  Refunds will only be given on faulty, damaged or unused goods
3.  A refund for damaged goods may be issued in the original form of payment or as store credit
.  A refund for 'changing your mind' on product(s) will be issued as store credit only. 
5.  Postage and delivery costs are not refundable. An additional postage fee will be charged for all exchanges except for damaged goods.
6.  All goods to be exchanged must be returned as new. (i.e. unused, undamaged and in original packaging.)
7.  All items purchased from Fountain of Being will be replaced if they have been damaged in transit via Austraila Post.

Refunds will not be issued until the returned packages are physically in our warehouse.

In the case you place an order for a product that subsequently becomes unavailable or there is a delay in delivery Fountain of Being will contact you via email within 24 hours to advise you of the situation and the options available to you are as follows:
  1. Immediate refund
  2. Wait until the product is available
  3. Replace the product with a substitute product


When orders are dispatched from our warehouse, all items are undamaged. Once an order leaves our premises it's in the hands of Australia Post. We take great care to pack all orders to prevent any items from being damaged during the transit to you, though in some occasions damages do occur. 

If an item/s arrives to you damaged you must:

1. Let us know immediately (within 24 hours of receiving your order).
2. Send us a photo of the damaged item/s by replying to your order confirmation email sent by us.

Once your claim has been reviewed and accepted we will send out a replacement item to you.

Please be aware that although items are damaged in transit by a company indepedant of us, we take on the costs of replacing the item and re-sending. We are not reimbursed for damages incurred.

Deliberately damaging products for a refund is considered fraud.



If you wish to cancel or modify an order that has already been processed, you must notify us immediately.

If cancelling an order, we may refund you in the original form of payment or give you store credit as the total amount paid. (3% merchant surcharge applies to all credit card refunds). 
If you would like to modify an order after it has been processed please let us know immediately what changes you would like to make to your order.
Please note that an order cannot be canceled or modified after it has been dispatched.



Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. You may purchase an item that is not as expected or is slightly different to what is described / pictured on this website. If this is the case:

1. Let us know immediately (within 24 hours of receiving your order).
2. Do not use or open the item. We cannot refund or replace items which are used / opened.
3. If this situation is due to an error on our part, we will arrange for a postage satchel to be sent to you. Securely pack the unopened / unused item(s) inside and place in a red Australia Post street box.

We will be able to track your return and upon receiving it we can offer a replacement, store credit or refund.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. 

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

This website may contain typographical errors or other errors or inaccuracies and may not be complete or current. 

We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, coupons, payment terms, or return policies.


We may from time to time offer discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

These T&Cs relate to all Fountain of Being promotions, competitions and coupon codes (unless otherwise stated).

The conditions of use relating to any discount coupon code are as follows:

•  Only one coupon code can be used per order.
•  A coupon code can not be used after an order has been placed.
•  A coupon code is only valid if it is advertised on our site at the time of your orders processing.
•  Coupon codes are only valid if used for the purpose intended in writing where the coupon is displayed on our site.



The information offered by Fountain of Being is not intended to replace, in any way, the medical advice that can be provided by a Naturopath or other medical professional. Please consult your Naturopath with any questions or concerns you may have regarding your health.

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.
Information provided on this Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this Site.
You should not use the information or services on this Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacture and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements.
Comments made on this Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent the position or view of Fountain of Being. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.
Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.
Fountain of Being is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement or exercise program. 
Fountain of Being makes no guarantee or warranty with respect to any products or services sold. Fountain of Being is not responsible for any damages for information or services provided.
Don’t misuse our store. For example, don’t interfere with our store or try to access it using a method other than the store interface. We may suspend or stop providing access to our site if you do not comply with our terms or policies or if we are investigating suspected misconduct.
We reserve the right to refuse or terminate our service to anyone at any time without notice or reason.
We will suspend and report any users who take part in any activity which involves:

 abusive, intimidating or threatening behaviour towards anyone using our site, including staff members.
• trying to gain access to private information or data that is off limits.
• interfering with our site and any of it's data.

 the use of stolen or fake credit cards.

All prices are quoted in Australian Dollars (AUD).
We send to over 70 countries worldwide! Simply add items to your cart and during the checkout, the shipping cost will be automatically calculated for you.
Customs information: Fountain of Being will not be liable for packages refused or held by customs for delivery
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. 
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Fountain of Being has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
Refunds will not be issued until the returned packages are physically in our warehouse.
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services, information or products offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.


The trademarks and logos contained on this Website are trademarks of Fountain of Being.  Use of these trademarks is strictly prohibited except with Our express, written consent.
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